Community Action Partnership
Community Action Partnership of Riverside County
Search   Learn about the programs available through Community Action Partnership of Riverside County.

DRC: Frequently Asked Questions

Dispute Resolution FAQ's

Frequently Asked Questions by Prospective Participants

  

What is Mediation?

Mediation is conflict resolution assisted by a neutral third party achieved through active listening, understanding, exploration of options and compromise.  Mediation is a win-win alternative to small claims court.

 

What Happens In Mediation? 

Active Listening:

All parties involved in the dispute not only listen to what each other is saying, they will also understand.

Understanding:

Once the parties listen to both sides of the dispute, they will see each other’s point of view.

Exploration of Options & Alternatives:

Once the disputing parties have listened to each other and have an understanding of each other’s point of view, they explore options for resolving the dispute.

Compromise:

All parties have valid concerns, and it is okay to disagree, but they can learn to compromise to resolve conflict. Then, everyone wins.

 

What Types of Disputes Can Be Mediated?

  Landlord/Tenant

  Harassment

  Neighbor/Neighbor

  Small Claims

  Employer/Employee

  Consumer/Merchant

  Business/Business

  Adult Guardianship

  Victim/Offender Mediation

  Domestic (Divorce, Child Visitation, Marital Settlement Agreements)

 

Why Should You Mediate Your Dispute?

Confidentiality:

All information and discussions are considered confidential in accordance with California Evidence Code Section 1152.5.

Affordability:

Low-cost mediation services are available to the community.

Efficiency:

Eliminates the need for time consuming and costly legal hearings and trials.

Effectiveness:

Simple win/win solutions.