Frequently Asked Questions
(sorted by program in alphabetical order)
What is Mediation?
Mediation is conflict resolution assisted by a neutral third party achieved through active listening, understanding, exploration of options...
What Happens In Mediation?
Active Listening:
All parties involved in the dispute not only listen to what each other is saying, they...
What Types of Disputes Can Be Mediated?
Landlord/Tenant
Harassment
Neighbor/Neighbor
Small Claims...
Why Should You Mediate Your Dispute?
Confidentiality:
All information and discussions are considered confidential in accordance with California…
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What is an “IDA”
IDA’s, or Individual Development Accounts, are special matched savings accounts designed to help…
What is “Savings Match”?
A “savings match” is a promise to supplement an IDA participant’s savings deposits at a specific…
Why would anyone give away money like that?
Savings matches are not “giveaways.” Participants earn savings matches by saving their own hard-earned dollars …
Is there more to an IDA Program than just savings matches?
Absolutely. Most people need more than just cash to become successful homeowners,…
Who is eligible to participate?
RIVCO.IDA is open to individuals or families who meet the following criteria: …
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What types of utilities does the program pay for?
Electric
Gas
Wood
Oil and Propane
How can I qualify?
Qualification is based on household income, priority points and energy ...
If I qualify, how soon will I receive the credit?
It takes 60 to 90 days for the credit to appear on your utility bill. In the meantime, …
How often can I get help with my utility bill?
One time assistance per year. Customers (excluding seniors and disabled), who have …
Where can I apply for home energy assistance program?
You must make an appointment for a workshop (no walk-ins accepted). Customers are …
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